Results from the Customer Service Profile Assessments are presented in three reports:
The Customer Service Profile™ Placement Report
The Placement Report has a Job Match Percentage that tells you how well job candidates measure up to
your patient service standards and the degree of alignment between their patient service perspective and the specific expectations of your organization.
placement report also has "Considerations for Interviewing." Whenever a job
candidate’s score misses your customized Job Match Pattern, his or her report
suggests interview questions to stimulate conversation regarding the issue in
question. This usually results in a better understanding of the organization’s patient service position and effectively communicates the organization’s
expectations and policies.
The Customer Service Profile™ Coaching Report
The Customer Service Profile™ Coaching Report identifies the areas where individualized training and coaching will
effectively instill the patient service attitudes you want in all of your
The Customer Service Profile™ Individual Report
The Individual Report helps employees increase their awareness of the behavioral
traits important to patient service and where they scored on each trait. It is a tool that helps employees improve and deliver the
kind of patient service that contributes to the success of your organization.
The Company Perspective Comparison Report
The Company Perspective Comparison Report compares your organization’s perspective
on providing patient service with the perspective typically found for those in healthcare.