Results from the Customer Service Profile Assessments are presented in three reports:
The Customer Service Profile™ Placement Report
The CSP Placement Report has a Job Match Percentage that tells you how well job candidates measure up to
your customer service standards and the degree of alignment between their
customer service perspective and the specific expectations of your company.
placement report also has "Considerations for Interviewing." Whenever a job
candidate’s score misses your customized Job Match Pattern, his or her report
suggests interview questions to stimulate conversation regarding the issue in
question. This usually results in a better understanding of the company’s
customer service position and effectively communicates the company’s
expectations and policies.
The Customer Service Profile™ Coaching Report
The Customer Service Profile™ Coaching Report identifies the areas where individualized training and coaching will
effectively instill the customer service attitudes you want in all of your
The Customer Service Profile™ Individual Report
The CSP Individual Report helps employees increase their awareness of the behavioral
traits important to customer service and where they scored on each trait. It is a tool that helps employees improve and deliver the
kind of customer service that contributes to the success of your business.
The Company Perspective Comparison Report
The Company Perspective Comparison Report compares your company’s perspective on
providing customer service with the perspective typically found for those in your
Profiles Customer Service Profile™ helps you select employees with critical customer
service skills that enhance the reputation of your organization and help establish
and maintain the kind of customer-oriented culture your industry demands.